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The Logistics Institute

Topic 3: Service

Topic 3: Service

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Good Logistics Practices: Define personal and company objectives; Modify company procedures to meet standards; Address and remedy performance gaps among employees

Customer Service: Maintain effective and efficient customer service standards; Provide necessary service information; Solve issues which cause service variances

Customer Complaints: Understand customer expectations; Develop problem solving and communication skills; Create resolution guidelines

Scheduling Resources: Successfully forecast weekly resources; Increase demand for resources; Resolve discrepancies

Product Damage: Understand the costs of damage to you and your customer; Learn how to minimize damage; Understand packaging limitations and restrictions

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