SCL Operations (P.Log only)

1. Managing Supplycritical role played by supply management in producing high quality products and services; buying, purchasing and the procurement cycle; designing a procurement cycle

2. Manufacturing and Operationsthe tie between R&D, product design, manufacturing, and procurement; outsourcing manufacturing, issues surrounding manufacturing; major factors manufacturers need to account for

3. Transportation and Logisticsglobal scope of and complex network of players in supply chains and logistics operations, logistics networks, transport and handling factors; process flow

4. Retail Considerationsthe final connection between the supply chain and the consumer; delivering value; value drivers and value disruption; distribution-based consumption as the new normal

1. Assembling Orderspicking the right product at the right time and delivering it to the right place: principles to reduce fatigue while increasing productivity; economical uses of manpower

2. Controlling Budgetscreating a feasible budget as it applies to company financial plans with fixed and variable costs in mind, presenting realistic information in budgets, dealing with real variances

3. Controlling Inventorydeveloping guidelines by analyzing economic trade-off between inventory levels and alternate production strategy costs, quantitative and measurable customer service objectives, policy decisions on production variability

4. Customer Complaintsstrengthening definitions of customer expectations; identifying and implementing solutions to address key issues; creating resolution guidelines

5. Customer Servicecreating a climate of confidence, credibility, and satisfaction; working with customers to develop alternate solutions; handling complaints and inquiries; generating teamwork from all departments

6. Forklift Safetycreating rules and regulations of safe forklift operations as well as material handling procedures; using principles of load centre, load length and load width to develop equipment procedures

7. Good Logistics Practicesconstructing or modifying company procedures to effectively meet objectives and standards including: customer service at a lower cost, successful implementation of logistics procedures , remedy performance gaps amongst employees

8. Health, Safety & Environmentsetting up and executing an effective company health and safety program, with proper and efficient environmental protection; preventing and minimizing the impact of accidents and workplace incidents

9. Operating Proceduresdocumenting and maintaining quality physical distribution procedures, effectively revising procedures; the importance of procedure education and compliance

10. Personnel Problemsideas and techniques of problem resolution; an understanding of the liability risk on the part of managers, employees, and the organization as a whole; creating a non-confrontational environment; maintaining policy compliance amongst workers

11. Product Damagetotal costs and impacts of product damage to the organization and its customers; minimize damage, understand packaging limitations and restrictions

12. Scheduling Carriersdeveloping carrier schedules and executing route plans; measuring fleet performance using fleet utilization and load factor; establishing efficient and workable daily carriers; adjustments for emergency situations; tools to monitor carrier performance

13. Scheduling Resourcesresource demand and schedule development; utilizing the warehouse as a distribution centre as opposed to a storage place; improving worker and equipment productivity, improving building design, layout and handling efficiency

14. Selecting the Right Carrierselecting a carrier that is optimally matched to service level and cost, developing a carrier performance review process, efficiently matching customers with carriers

Introduction to Innovation – Building contextual leadership capacities in the face of complexity, ambiguity, and risk: the need for flexibility, agility and non-rational decision making.