Logistics Specialist Program

An online certification program with 3 modules that can be completed within 3 months (or less).

Credential Earned: The LS Designation [Logistics Specialist]

Designed for logisticians working in tactical roles, this program aims to equip you to excel in your role with an enhanced understanding of the world of supply chain logistics, and to build the foundational knowledge and expertise for future roles.

A new cohort starts every Monday.
  • Program Format

    • 3 modules, all 100% online
    • 4 weeks to complete each module
    • average time commitment of 4 hours per week
    • work at your own pace within the 4 weeks
    • no pre-requisites
    • take a break between modules if needed
  • Certification Requirements

    • complete program in no more than one year
    • minimum 1 year's overall business experience required (at the time of completion; experience acquired while taking the program will be accepted).
    • You will be asked to submit your résumé or a public profile (such as LinkedIn) to provide these details.

What you'll do in this program:

This is a self-directed program that builds on your existing experience; it is an applied learning program.

In exploring the three modules, you'll work through various activities such as case studies, simulations, and course content. You'll work on various exercises by applying your own experiences to the concepts you'll learn in each module.

Key Takeways - what you'll gain:

The LS Designation + critical skills needed to excel in your current role:

  • Fresh perspectives to improve your logistics operations knowledge
  • An understanding of the issues affecting modern-day logistics operations
  • A systems-thinking approach that helps you better understand all facets of the business
  • A ready-to-use 8-step problem-solving toolkit allowing you to solve common problems you face
  • How to register:

    You can

    • register below at any time
    • register in one module at a time, or
    • register in the full program (you get a bundle discount).

    The first module has five topics to choose from. Select from the drop-down menu below and register to start the program.

  • After you register:

    You'll receive access to your e-learning account & module on the Monday coming up.

    • Module access emails contain links.
    • Keep an eye on your junk folder in case your email settings block the emails.

    An official receipt will be issued for income tax purposes.

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Program Objective

Designed for logisticians working in tactical roles, this program aims to equip you to excel in your role with an enhanced understanding of the world of supply chain logistics, and to build the foundational knowledge and expertise for future roles.

This program is structured in three stages: starting with identifying problems and developing solutions, transitioning to integrated networks, and finishing with a capstone focused on managing logistics processes.

Program Content

Logistics Specialties

Using the structured 8-step approach of the Simplex method you are led through identifying a clear problem, ideating solutions, selecting the best idea and creating an action plan to gain acceptance. A final assignment will guide you through applying the tool towards a real problem or situation you are facing/have faced at work.

To create a skillset relevant to your role (or aspire to), you can choose any one out of the five topics listed below.

TOPIC 1: INVENTORY

  • Good Logistics Practices: Define personal and company objectives; Modify company procedures to meet standards; Address and remedy performance gaps among employees
  • Scheduling Resources: Successfully forecast weekly resources; Increase demand for resources; Resolve discrepancies
  • Assembling Orders: Effective order picking procedures; Methods for correctly picking products; Methods for reducing product shortages; Efficient guidelines for assembling orders; Methods for proper vehicle loading
  • Controlling Inventory: Efficiently reconcile inventory; Plan inventory around projected demand; Create effective space utilization
  • Product Damage: Understand the costs of damage to you and your customer; Learn how to minimize damage; Understand packaging limitations and restrictions

TOPIC 2: OPERATIONS

  • Good Logistics Practices: Define personal and company objectives; Modify company procedures to meet standards; Address and remedy performance gaps among employees
  • Operating Procedures: Physical distribution procedures; Importance of procedure education and compliance; How to effectively revise procedures
  • Controlling Budgets: Be able to present realistic information in budgets; Understand the difference and importance of fixed and variable costs; Be able to negotiate timely action to deal with real variances; Be able to generate a projection of these variances in real time
  • Operations Floor Safety: Understand the rules and regulations of forklift safety; Be able to develop equipment procedures; Have the tools to create certification programs for forklift operation
  • Managing Personnel: Identify real personnel problems; Maintain policy compliance; Maintain an effective resolution process; Create a non-confrontational environment

TOPIC 3: SERVICE

  • Good Logistics Practices: Define personal and company objectives; Modify company procedures to meet standards; Address and remedy performance gaps among employees
  • Customer Service: Maintain effective and efficient customer service standards; Provide necessary service information; Solve issues which cause service variances
  • Customer Complaints: Understand customer expectations; Develop problem solving and communication skills; Create resolution guidelines
  • Scheduling Resources: Successfully forecast weekly resources; Increase demand for resources; Resolve discrepancies
  • Product Damage: Understand the costs of damage to you and your customer; Learn how to minimize damage; Understand packaging limitations and restrictions

TOPIC 4: SAFETY

  • Good Logistics Practices: Define personal and company objectives; Modify company procedures to meet standards; Address and remedy performance gaps among employees
  • Operations Floor Safety: Understand the rules and regulations of forklift safety; Be able to develop equipment procedures; Have the tools to create certification programs for forklift operation
  • Health Safety & Environment: Proper and efficient environmental protection; An effective company health and safety program
  • Managing Personnel: Identify real personnel problems; Maintain policy compliance; Maintain an effective resolution process; Create a non-confrontational environment
  • Scheduling Resources: Successfully forecast weekly resources; Increase demand for resources; Resolve discrepancies

TOPIC 5: TRANSPORTATION

  • Good Logistics Practices: Define personal and company objectives; Modify company procedures to meet standards; Address and remedy performance gaps among employees
  • Selecting the Carrier: Effectively manage company’s carriers; Efficiently match customers with carriers; Develop a system to monitor carrier performance
  • Scheduling Carriers: Create workable schedules for carriers and resources; Make adjustments for emergency situations and to monitor carrier performance
  • Assembling Orders: Effective order picking procedures; Methods for correctly picking products; Methods for reducing product shortages; Efficient guidelines for assembling orders; Methods for proper vehicle loading
  • Scheduling Resources: Successfully forecast weekly resources; Increase demand for resources; Resolve discrepancies

Integrated Logistics Networks

This module helps you build the skills necessary to understand optimization in each link in the supply chain, and the integrated channel management process to improve both internal and external supply chain processes.

Through this module, you will gain an understanding about:

  • the optimal network
  • selecting an appropriate distribution channel
  • trade-offs between transportation, warehousing and inventory costs in the logistics supply chain using modeling techniques
  • Activity-based costing models to diagnose and improve logistics processes
  • the three distinct steps in demand data gathering (forecasting) and principles of demand management
  • creating relationships between demand and inventory
  • employing a continuous improvement toolkit

Logistics Process Diagnostics

Examine the impact of customer decisions on each step of a supply chain, inventory carrying costs and lead time. You will work through

  • making decisions in the face of missing information
  • managing uncertainty
  • conducting a process analysis
  • understanding supplier behaviour and supply fluctuations
  • understanding the impact of the human element and how that can erode trust
  • identifying common pitfalls you need to watch out for in your own organization

Questions about the Logistics Specialist Program?