Process Management Program

An online certification program with 7 modules that can be completed within 7 months (or less).

Credential Earned: The P.Log Designation [Professional Logistician]

Holistic in approach, this program aims to give you a unique skills portfolio by combining your professional development with personal capabilities. It allows you to build the competencies you need to succeed as a 21st century supply chain logistics professional by integrating supply chain logistics business expertise with leadership and human-centric skills.

A new cohort starts every Monday.
  • Program Format

    • 7 modules, all 100% online
    • 4 weeks to complete each module
    • average time commitment of 4 hours per week
    • work at your own pace within the 4 weeks
    • no pre-requisites
    • take a break between modules if needed
  • Certification Requirements

    • complete program in no more than two years
    • minimum 5 years overall business experience required (at the time of completion; experience acquired while taking the program will be accepted).
    • You will be asked to submit your résumé or a public profile (such as LinkedIn) to provide these details.

What you'll do in this program:

This is a self-directed program that builds on your existing expertise; it is an applied learning program.

In exploring the seven modules, you'll work through various activities such as case studies, simulations, video lectures and readings. You'll work on various exercises by applying your own experiences to the concepts you'll learn in each module.

Key Takeways - what you'll gain:

The internationally recognized P.Log. Designation + critical skills needed for the next ten years:

  • Fresh perspectives to improve your process management expertise
  • A systems-thinking mindset allowing you to consider all facets of the business
  • An understanding of the issues affecting modern-day supply chain and logistics operations
  • Improved decision-making skills accounting for your values and your leadership style
  • Unlocked leadership potential with enhanced awareness of motivations and behaviours
  • How to register:

    You can

    • register at any time
    • register in one module at a time (below), or
    • register in the full program (you get a bundle discount).

    Whichever option you choose, select it from the drop-down below and register to start the program.

  • After you register:

    You'll receive access to your e-learning account & module on the Monday coming up.

    • Module access emails contain links.
    • Keep an eye on your junk folder in case your email settings block the emails.

    An official receipt will be issued for income tax purposes.

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Program Objective

Companies strive to deliver value to customers by developing and managing unique supply chains that differentiate them from competitors, and by integrating end-to-end logistics processes from suppliers to customers to manage costs and increase net profits. Increasingly, logistics & supply chain professionals are responsible for the success of the entire business, while running a business unit/department.

This program aims to build on your expertise and boost your abilities to provide value to your company. Program content provides insights into process management and SCL excellence, with a focus on personal skills to lead.

The aim is to give you the confidence to lead from any position and enhance your strategic-thinking, innovative problem-solving, and personal leadership skills.

Program Content

Logistics Process Diagnostics

Examine the impact of customer decisions on each step of a supply chain, inventory carrying costs and lead time. You will work through

  • making decisions in the face of missing information
  • managing uncertainty
  • conducting a process analysis
  • understanding supplier behaviour and supply fluctuations
  • understanding the impact of the human element and how that can erode trust
  • identifying common pitfalls you need to watch out for in your own organization

Logistics Operations

Understand supply chains from the source to the customer, and the critical role supply management plays in producing high quality products and services.

Gain deeper insights about

  • the procurement cycle and the factors you need to consider
  • transportation and the complex network of players
  • the supply chain responsibilities of retail facilities
  • the integral relationship between R&D, product design, manufacturing, procurement, distributed manufacturing, and modern supply chain logistics operations

Logistics Management

This module focuses on the skill sets needed in our modern global economy. Using the framework provided, you will chart out your aptitude and skills, identifying improvement areas to help you excel in your role.

You will

  • learn how to map the complex supply chain of a product
  • examine supply chain network integration and how critical it is for businesses
  • understand excellence in business processes as a key success factor
  • gain insights about integrating the customer's point of view with the company's
  • learn how globalization impacts every business, whether it operates in global markets or not

Critical Issues

Examine the critical issues facing businesses in the 21st century.

  • big data and its impact: it's not just about systems and ERPs
  • managing quality amidst the variability introduced by customers
  • CSR and supply chain management as the key to a better tomorrow
  • performance measurement and its relationship to world-class supply chain management
  • a holistic approach to measurement that integrates strategy mapping and
    Balanced Scorecard processes.

Values & Leadership

"Find your why". Understand how values play a foundational role in all aspects of your career.

  • Understand the effect of your values on your decision-making
  • Examine how important credibility is to leadership
  • Gain insights into leading teams with multiple perspectives
  • Balance making right [ethical]/good [economic] decisions
  • Gain a template for strategic decision-making in the face of polarized situations

Leading to Succeed

Explore how you lead, regardless of your title or position.

  • Understand critical leadership issues facing organizations today: sustainability and resistance to change
  • Understand leadership tools: power, influence and action
  • Build your toolkit to become a Change Agent

Leading Through Collaboration

This capstone qualifier is the final module. Using a custom-built virtual team, you will boost the following skills:

  • Team-based decision making
  • Enhancing trust and interpersonal relationships
  • Conflict resolution
  • Leadership for team success
  • Contextual leadership: dealing with change and developing a new strategy ‘mid-stream’

Questions about the Process Management Program?