The Process Management Stream

A specialized stream for candidates holding the Logistics Specialist [LS] certification.

Program Overview
Practical applications and tools to optimize global supply chains and logistics processes
- Supply chain scenario planning
- Quality management with customer focus
- Leading and managing change
- Team dynamics and conflict resolution
Program format
- 3 online modules
- 100% online, self paced & self directed
- 4 weeks to complete each module
- Average time commitment: 4 hours per week
- Complete the program in 1 year
Pre-requisites: candidates must have completed the LS Certification Program.

1 3

Program Content & Registration

Module 1: Strategic Supply Chain Performance

Analytical exercises explore the strategic and performance challenges shaping modern global supply chains — from geopolitical risk and sustainability to analytics, quality, and customer value.

Each exercise requires you to evaluate how organizations design, measure, and improve supply chain systems in response to changing operational, market, and regulatory conditions.

KEY TOPICS & SKILLS DEVELOPED INCLUDE

Global supply chain mapping and network visibility: analyzing complex international supply chains from source to customer
Supply chain leadership and strategic decision-making: evaluating operational and organizational supply chain performance
Geopolitical risk and regulatory compliance: assessing international market disruptions and evolving regulatory pressures
Supply chain strategy and customer value alignment: designing supply chain approaches aligned with market and customer needs
Supply chain analytics and performance measurement: applying data, traceability, and Balanced Scorecard frameworks to improve visibility and results
Sustainability, quality, and supply chain innovation: balancing operational efficiency, ESG priorities, quality management, and emerging technologies

Module 2: Team Dynamics - Leading Through Collaboration

Team Dynamics and Collaborative Leadership

Experiential and scenario-based module: this highly immersive module focuses on teamwork, leadership, and decision-making under pressure.

Drawing from a detailed simulation (The Canoe Trip), you'll explore how real people—with different roles, values, and styles—interact in high-stakes environments.

You’ll complete a comprehensive workbook that explores:

Group communication and team dynamics
Conflict resolution and consensus building
Feedback, behaviour, and leadership development
Logistics decision-making under emergency conditions
Team risk management and action planning

The exercises challenge you to assess yourself and others, navigate complex group scenarios, and develop high-performing team practices.

You’ll learn to:

Navigate personality differences and foster inclusive team dynamics
Develop leadership approaches for diverse, high-pressure contexts
Apply decision-making frameworks to real logistics and reverse flow scenarios
Resolve conflict constructively and build trust across team roles
Create actionable team charters and ethical guidelines for performance
Build consensus while respecting individual differences and managing risk

Module 3: Leading & Managing Change

Practical Change Management for Logistics Leaders

In this practical leadership module, you’ll work through four in-depth exercises that guide you through the challenges of leading change, managing teams, and developing your own leadership style in real-world business settings:

Leading proactive and reactive change through simulations
Understanding professional competencies and leadership principles
Applying leadership styles in a range of organizational scenarios
Building vision, trust, and alignment using Kotter’s change model

Each exercise focuses on applying leadership theory to practice - sharpening your ability to influence, adapt, and guide others through complexity.

You’ll learn to:

Lead organizational change in both urgent and non-urgent contexts
Understand and apply your own leadership style effectively
Identify strengths, gaps, and growth areas in your leadership profile
Ideate how to handle resistance, build coalitions, and communicate change
Anchor new ways of working into organizational culture for lasting results

On Successful Completion

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Frequently Asked Questions

How to Register

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After you Register

You'll receive access to your e-learning account & first module instantly.

Module access emails contain links.
Keep an eye on your junk folder in case your email settings block the emails.

An official receipt will be issued for income tax purposes.

Time Commitment

Pre-requisites: LS Certification Program
3 modules, all 100% online
4 weeks to complete each module
average time commitment of 4 hours per week
work at your own pace within the 4 weeks
take a break between modules if needed

P.Log. Certification Requirements

complete program in no more than one year