Process Management Program

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The Logistics Institute

Process Management

Process Management

Regular price $265.00 CAD
Regular price $590.00 CAD Sale price $265.00 CAD
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Take our popular Process Management Program one module at the time and pace yourself!

The Process Management Program is a unique online course that empowers business professionals with a skills portfolio that combines personal and professional development. This holistic approach integrates supply chain and logistics business expertise with leadership skills, providing you with the business acumen to impact your organization more effectively and increase your own success.

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What you'll gain:

  • New perspectives to enhance process management excellence
  • Broaden your analytical capabilities with a systems-thinking mindset
  • Explore critical issues relevant to supply chain and logistics operations today
  • Improve your decision-making by examining your values and leadership style
  • Deepen your understanding of modern-day needs and techniques for collaboration
  • Become a more effective leader by gaining a better understanding of your values and motivations
  • A holistic approach to personal & professional development in the supply chain & logistics industry

Scroll down further for a full description of program content.

Course Content

This online self-directed program consists of six modules, taken in sequence, followed by a capstone qualifier.

Collapsible content


How do you manage the logistics process?

  • "supply chain" vs "logistics"
  • benchmarking, costing, network design
  • the importance of collaboration


The focus of this module -

  • managing supply [SRM],
  • managing the process inside the 4 walls
  • managing transportation-distribution
  • managing demand [CRM]
  • delivering and creating customer value


The focus of this module -

  • supply chain alignment and process mapping
  • process integration
  • competitive advantage [market dynamics]
  • globalization [connectivity and inter-operability]
  • SCL as a business eco-system [systems thinking]


What challenges do global SCL systems face? What tools do professionals need?
Key focal points:

  • big data/information technology
  • performance measures
  • managing quality
  • being socially responsible organizations


This module uses a simulation to explore the nature of leadership and the dynamics of change.

  • The first phase is centred around “leading without a title” – influencing others to accept change.
  • The second phase of the module explores the forces driving and challenging organizational change.


This module explores values-based leadership:

  • recognizing the influence of values on corporate, personal and professional behaviour
  • learning why people behave unethically
  • focusing on how to balance values-driven leadership, ethics and the “bottom line”
  • providing the skills framework to develop a personal and professional strategy for ethical decision making


• Team-based decision making

• Enhancing trust and interpersonal relationships

• Conflict resolution

• Leadership for team success

• Contextual leadership: dealing with change and developing a new strategy ‘mid-stream’