Process Management Program

Use this page to register for one module at a time.

What you'll gain:

  • New perspectives to enhance process management excellence
  • Broaden your analytical capabilities with a systems-thinking mindset
  • Explore critical issues relevant to supply chain and logistics operations today
  • Improve your decision-making by examining your values and leadership style
  • Deepen your understanding of modern-day needs and techniques for collaboration
  • Become a more effective leader by gaining a better understanding of your values and motivations
  • A holistic approach to personal & professional development in the supply chain & logistics industry
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The Logistics Institute

Process Management

Process Management

Regular price $590.00 CAD
Regular price $0.00 CAD Sale price $590.00 CAD
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Take our popular Process Management Program one module at the time and pace yourself!

The Process Management Program is a unique online course that empowers business professionals with a skills portfolio that combines personal and professional development. This holistic approach integrates supply chain and logistics business expertise with leadership skills, providing you with the business acumen to impact your organization more effectively and increase your own success.

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Course Content

This online self-directed program consists of six modules, taken in sequence, followed by a capstone qualifier.

Collapsible content


• Design the optimal network

• Carry out quality demand management

• Improve internal/external supply chain processes

• Analyze transportation-warehousing-inventory costs


• Managing supply

• Manufacturing and operations

• Transportation and logistics

• Retail considerations


• Supply chain management: alignment and process mapping

• SCL Process Integration

• Competition: market dynamics and customer value creation

• Globalization: supply chain logistics as a global reality


• Information technology

• Measuring performance

• Quality management

• Socially responsible organizations


• Leadership issues: sustainability and organizational resistance

• Critical leadership: power, influence and action

• Being a Change Agent


• Values and decision-making

• Influence on behaviour

• Importance of credibility to leadership

• Leading teams with multiple perspectives

• Making right [ethical]/good [economic] decisions


• Team-based decision making

• Enhancing trust and interpersonal relationships

• Conflict resolution

• Leadership for team success

• Contextual leadership: dealing with change and developing a new strategy ‘mid-stream’