Logistics Problem Solving
Supply Chain & Logistics Foundations | Module 2
Online Supply Chain & Logistics Training Program
This module introduces typical issues that crop up in day-to-day logistics operations while building problem-solving skills to tackle common challenges. You’ll learn facets in managing inventory, assembling and fulfilling orders, controlling budgets, maintaining effective procedures, delivering strong customer service, and leading teams in a logistics environment.
The focus is on applying a structured problem-solving method to real operational issues. You'll use a guided exercise to problem-solve a case study of your choosing, and create a practical implementable action plan.
You walk away with this ready-to-use problem-solving template to use in your workplace.
The Logistics Institute
2. Logistics Problem-solving
Skills & Topics Covered
What You’ll Learn: Develop a problem-solving mindset to
- solve operational challenges in inventory, orders, budgets, and procedures
- manage inventory levels to meet demand while reducing shortages
- follow effective order assembly and vehicle loading procedures
- create and manage realistic logistics budgets and control costs
- understand and implement standard operating procedures
- maintain consistent customer service standards and resolve service issues
- apply structured problem-solving techniques to everyday logistics tasks
- lead and coordinate personnel to maintain efficiency and compliance
| Topics | |
|---|---|
| 1. Simplex | The 8-step structured method for creative problem-solving |
| 2. Good Logistics Practices | define personal and company objectives; modify company procedures to meet standards; address and remedy performance gaps among employees |
| 3. Operating Procedures | physical distribution procedures; importance of procedure education and compliance; how to effectively revise procedures |
| 4. Controlling Budgets | be able to present realistic information in budgets; understand the importance of fixed and variable costs; be able to negotiate timely action to deal with real variances; be able to generate a projection of these variances in real time |
| 5. Controlling Inventory | efficiently reconcile inventory; plan inventory around projected demand; create effective space utilization |
| 6. Assembling Orders | effective order picking procedures; methods for correctly picking products; methods for reducing product shortages; efficiency guidelines for assembling orders; methods for proper vehicle loading |
| 7. Managing Personnel | identify real personnel problems; maintain policy compliance; maintain an effective resolution process; create a non-confrontational environment |
| 8. Customer Service | maintain effective and efficient customer service standards; provide necessary service information; solve issues that cause service variances |
LS CERTIFICATION
This is one of three modules in the Supply Chain & Logistics Foundations Certification Program to earn the LS designation.